Urwick Management Consultants

Management Development & Enterprise Strengthening for Restructuring of State Electricity Supplier

gordon
16 January 2010
Country: 
Serbia
Participating group members: 

Gordon Gullan - Project Manager & Team Leader, Lead tutor for general management programme (resident in Belgrade); Chris Bailey - HR management expert and trainer; James Mitchell - Assessment & selection expert and trainer.

Period: 
2003 - 2005 (24 months)

Gordon Gullan was Project Manager & Team Leader for two years for the EAR funded project (total cost €2 million) to plan, design, develop and deliver a set of management development and specialist training programmes to prepare Serbia's EPS for reform and restructuring to enter the European electricity market system under agreements with the South-East European regional market.

Chris Bailey participated for the HR management training programme, while James Mitchell led the development of assessment & selection methods & skills for the trainers and HR Department staff. A team of ten trainers was identified, assessed and trained to continue the general management programme.

The project was extended to include assistance to set up a modern HR Function within the entire organisation, designed by Chris Bailey, and provision of three senior level UK study tours.

The initial 15-month contract included a director development programme for 200 directors/senior managers and specialist training for 200 managers in eight (8) topics: HR, project management, maintenance management, materials management, finance, energy markets, regulation, corporate & business planning.

Under the HR component, senior managers, including company management trainers, project interpreters and HR leaders, were trained in Competency-based Interviewing and the design and practice of Assessment Centre techniques.  Following this, one of the Urwick consultants was asked to work individually with the General Director of the newly formed Transmission Company, to provide him with an overview of, and practice in, the techniques over three days.

The EU’s Monitoring Unit assessed the project as a significant success (score 80%) and thus was extended by nine (9) months (€0.5M) to set up a HR Function throughout EPS and its subsidiaries during the restructuring process, and to provide continued support to ten (10) new EPS management trainers. 

Three (3) senior level UK study tours were run for 30 managers & trainers.