Trade Facilitation: Preparation for "New Single Window" - Change Management Planning
Gordon Gullan - Change management expert (for prime contractor: Maxwell Stamp plc)
A World Bank-funded project to review and develop ICT solutions and new operational model for establishing fully integrated information support technology to simplify all goods transactions in imports & exports. The âSingle Windowâ concept is being rolled out throughout the ASEAN region.
The aim was to develop the tendering documentation for full implementation including all aspects for managing change of associated government organisations and agencies.
Gordon Gullan was contracted as one of two Change Management specialists. He provided short-term expert inputs for change planning on:
- the impact and constraints of civil service HR management (also under major reform),
- guidance for service level agreements design,
- planning for implementation of changes over a 3-5 year transition period.
The critical issues raised in dealing with Civil Service inmpacts of the change programme led to an invitation from the World Bank Sector Head to Gordon Gullan to be a key note speaker on âHow to make reforms successful and sustainableâ at a Round-table Conference in Djakarta on Civil Service Reform (alongside presenters on major case histories from four countries).